Last updated: 8 November 2026
1. Who sells
Sales in the coiaca.com shop are made by Federico Nicolás Bitonte, trading as “Coiaca”, tax ID (NIF) Y8510002Q, Av. Camino de Santiago 45, 28050 Madrid, Spain. Contact: support@coiaca.com. More details in the legal notice.
2. Scope
These terms apply to purchases of physical products in the coiaca.com shop. The Coiaca Cloud HA service has its own terms of service.
By placing an order you accept these terms in the version published at that time. We recommend that you save or print them.
Some clauses distinguish between:
- consumer: you buy for purposes outside your trade or profession;
- business customer: you buy as a company or self-employed person for your business.
Nothing in these terms limits the rights that the law grants to consumers.
3. Requirements to buy
- Be at least 18 years old.
- Provide true and complete billing and shipping details.
Coiaca may refuse or cancel an order if there are reasonable signs of fraud. In that case, it refunds everything charged.
4. Products
Product pages describe each product’s main features, its compatibility and, where applicable, the firmware it comes with. Photos are for guidance; colours may vary depending on your screen.
3D-printed cases: some products have 3D-printed cases. They may show small surface irregularities or visible layers. This is a feature of the product, disclosed before purchase, and does not affect how it works.
Customised products: some products can be customised at your request, for example with firmware programmed to your specifications (on devices such as the thermometers or the IR hub) or with a 3D-printed case of a custom design. That customisation is agreed with you before the order and has no right of withdrawal (see returns and withdrawal). Choosing among the variants offered on the product page (for example, firmware for Power Series, for Classic or no firmware) is not customisation: those are catalogue products, even if they are made to order.
5. Prices
- Prices are shown in euros.
- The price shown on the product page is the final price of the product: no tax is added to it.
- Shipments to the United States and its territories: a 15% charge for US import tariffs is added and shown separately in the cart before you pay.
- Shipping costs depend on the destination, weight and size, and are shown before you confirm the order.
- Outside the EU (except as stated for the US), customs duties, import taxes and customs fees are paid by the buyer (see shipping).
If, due to an obvious error, a product is shown at a clearly wrong price, we will let you know before shipping it and you can accept the correct price or cancel the order with a full refund.
6. How to place an order
- Add products to the cart and review the summary.
- Enter your billing and shipping details and choose the shipping method.
- Review the full order, accept these terms and press the purchase button, which means an obligation to pay.
- You receive the order confirmation by email.
The contract is concluded in Spanish or English, depending on the language in which you place the order. Coiaca keeps an electronic copy of the order, which you can access from your account.
7. Payment
- Accepted payment methods: PayPal, including card payments and Google Pay through PayPal.
- Payment is charged when you place the order.
- Coiaca does not see or store your card details: the payment provider handles them directly.
- Currency exchange charges or fees from your bank or payment method are your responsibility.
8. Shipping and delivery
Delivery times, destinations and costs are on the shipping page.
If we cannot ship within the stated time, we will let you know and you can choose between waiting for a new date or cancelling the order with a full refund. If you are a consumer and the product does not reach you within the agreed time (or within 30 days, if no time was agreed), you may terminate the contract as provided by law.
The risk of loss or damage passes to you when you, or a person you designate (other than the carrier), receive the product.
9. Withdrawal, returns and cancellations
If you are a consumer, you have 14 calendar days from delivery to withdraw from the purchase without giving any reason. The procedure and exceptions are in returns and withdrawal.
You can cancel an order free of charge before it ships by writing to support@coiaca.com or using the cancellation form.
10. Warranty
Products carry the 3-year legal guarantee of conformity that the law provides for consumers. Details in warranty.
11. Liability
Coiaca is liable for damage it causes by breaching these terms, as provided by law. Nothing in this clause limits liability for wilful misconduct, gross negligence, personal injury or defective products, nor consumers’ rights.
Coiaca devices integrate with third-party systems such as alarm panels, boilers and home automation platforms. They must not be used as the only means of security or protection of people. Install them following the published guides and the instructions of each equipment manufacturer.
If you are a business customer, Coiaca’s liability is limited to the amount paid for the affected product, except in cases of wilful misconduct or gross negligence.
12. Force majeure
Coiaca is not liable for delays or failures due to causes beyond its reasonable control: natural disasters, conflicts, actions of authorities, general failures of supplies or transport. We will keep you informed and, if the delay is prolonged, you can cancel the order with a refund for anything not delivered.
13. Personal data
We process your data to manage the order, as explained in the privacy policy.
14. Changes to these terms
Coiaca may update these terms. Each order is governed by the version in force when you placed it.
15. Applicable law and complaints
These terms are governed by Spanish law.
- Consumers: you may go to the courts of your place of residence, and the choice of Spanish law does not deprive you of the protection of the mandatory rules of your country of residence.
- Business customers: disputes are submitted to the courts of Madrid.
Before making a claim, write to us at support@coiaca.com: we will try to resolve it. Coiaca does not participate in the Spanish Consumer Arbitration System, but this does not limit your right to complain to consumer authorities or the courts. Official complaint forms are available on request at support@coiaca.com.
16. Partial invalidity
If any clause is declared void, the rest remains in force.