Last updated: 8 November 2026
1. Who provides the service
Coiaca Cloud HA is provided by Federico Nicolás Bitonte, trading as “Coiaca”, tax ID (NIF) Y8510002Q, Av. Camino de Santiago 45, 28050 Madrid, Spain (“Coiaca”). Contact: support@coiaca.com.
By subscribing you accept these terms. Some clauses distinguish between:
- consumer: you subscribe for purposes outside your trade or profession;
- business customer: you subscribe as a company or self-employed person for your business.
Nothing in these terms limits the rights that the law grants to consumers.
Device purchases in the shop are governed by the terms of sale.
2. What the service is
A private Home Assistant instance hosted in the region you choose, with its own web address, an MQTT broker with TLS, a file manager, its own disk according to the plan, and email support. The current description of each plan (resources, price and whether it includes a trial) is at the Coiaca Cloud HA page and is shown to you before you subscribe.
Coiaca Cloud HA is an independent service, not affiliated with the Open Home Foundation or Nabu Casa. Home Assistant and the other open-source software are governed by their own licences. What you pay covers infrastructure, operation and support.
3. What the service does not include
- Offline operation: if your home internet fails, the instance cannot control your devices.
- Automatic backups. Making and downloading your backups is your responsibility.
- Home Assistant apps (formerly add-ons), Z-Wave, local network discovery or local RTSP cameras that are not exposed to the internet.
- Support for custom components, your devices or your network.
- Do not use the service for functions critical to people’s safety or health, or as the only means of alarm, fire detection, medical monitoring or similar.
4. How to subscribe
- Choose the plan, the region and the billing period (monthly or yearly).
- Enter your details and payment method on Stripe’s checkout page, review the summary and press the subscribe button, which means an obligation to pay (on plans with a trial, from day 31).
- You receive the confirmation by email, with these terms, followed by the access details for your instance.
The contract is concluded in Spanish or English, depending on the language in which you subscribe.
5. Price, trial, payment and renewal
- Price: the published price in euros is the final price you pay, with no added charges.
- 30-day trial: the Basic and Standard plans include it. A payment method is required, nothing is charged until day 31, and we email you 3 days before the first charge. If you cancel during the trial, you pay nothing. The Premium plan has no trial.
- Payment: charged in advance, monthly or yearly. Payments are processed by Stripe; Coiaca does not see or store your card details.
- Automatic renewal: the subscription renews automatically at the end of each period, for the same term and at the current price, until you cancel it. On yearly plans we email you before the renewal.
- Receipts: Stripe sends you a receipt for each charge.
- Failed payments: if a charge fails, we email you. The instance is stopped after 7 days and deleted after 30, unless you settle the payment.
6. Cancellation
You can cancel at any time, without giving a reason, from the billing portal (the link is in the subscription emails) or by writing to support@coiaca.com.
- The instance remains active until the end of the paid period and does not renew.
- Its data is deleted 30 days after the end of the period, or 7 days after if you cancel during the trial. Download your backup before it is deleted.
- Except as provided in clauses 7, 9, 10 and 11 or by law, periods already started are not refunded.
7. Right of withdrawal (consumers)
If you are a consumer, you have 14 calendar days from subscribing to withdraw without giving any reason.
- Plans with a trial: the withdrawal period ends during the free trial. To withdraw, just cancel before day 31: you will not be charged anything.
- Plans without a trial: when subscribing you expressly ask us to start providing the service immediately, within the withdrawal period. If you withdraw within those 14 days, we refund what you paid minus the amount proportional to the days the service was active, within 14 days at most and using the same payment method.
To withdraw, write to support@coiaca.com or use the billing portal. You can use the model withdrawal form in returns and withdrawal, although it is not mandatory.
8. Availability
We make reasonable efforts to keep the service available, but we do not guarantee that it will work without interruptions or errors, and we do not offer a contractual service level. There may be downtime for maintenance, provider failures (such as data centres, DNS or payments) or updates to third-party software. We will announce planned downtime in advance when possible. Service status is published on the status page.
Third-party software may change or stop offering features for reasons beyond our control. If such a change affects a feature, we will try to offer a reasonable alternative.
9. If the service does not work as described
If you are a consumer and the service does not match the description of the plan you subscribed to, write to support@coiaca.com. You are entitled to have us bring it into conformity within a reasonable time and free of charge. If we do not, or the problem is serious, you can ask for a proportionate price reduction or terminate the contract with a refund of the amount paid for the period in which the service was not in conformity.
Occasional interruptions as described in clause 8 are not, on their own, a lack of conformity.
10. End of the service
The service is not offered for an indefinite or guaranteed term. Coiaca may stop providing it, in whole or in part, for technical, economic or business reasons, including lack of profitability. In that case:
- We will notify you by email at least 60 calendar days in advance.
- During that period you can download your backup and your files.
- We will refund the proportional part of what you paid in advance for the time not provided.
- After that period, we may permanently delete your data.
With these measures, the end of the service does not give rise to any other compensation, except as provided by law.
11. Changes to the service, prices and terms
We may change prices and these terms by notifying you by email at least 30 days in advance. Changes apply from your next renewal, never to periods already paid.
If you do not agree, you can cancel without penalty before they take effect. If you have a yearly plan and the change is to your detriment, you can cancel and we will refund the proportional part of the remaining period.
Technical changes that do not make the service worse (for example, updating Home Assistant or changing infrastructure provider within the same region) do not require that notice.
12. Acceptable use
You may not use the service for illegal activities, sending spam, cryptocurrency mining, cyberattacks, storing unlawful content, reselling without prior agreement, or uses that harm other customers on the server.
We may suspend the instance without prior notice if there is an immediate risk to security or infrastructure, and in other cases after notifying you and giving you a reasonable time to fix it. If the breach is serious, we may terminate the contract.
13. Your data
Your data is yours. The instance is private:
- we process its content (configuration, history, devices, files) only to provide the service to you and following your instructions;
- our operator access is used only for maintenance, security and support you request;
- we do not use the content of your instance for any other purpose or share it with third parties, except with the infrastructure providers listed in the privacy policy or where required by law.
The data of your account and subscription is processed as explained in the privacy policy. If you are a business customer and your instance processes personal data of third parties, Coiaca acts as a processor on your behalf;.
You are responsible for your passwords and the security of what you connect, including any port you open on your network, for example for a Zigbee coordinator.
14. Liability
To the extent permitted by law:
- Coiaca is not liable for damage caused by internet outages, failures of providers or third-party software, custom components, your configuration, your devices, force majeure, or loss of data that a backup of yours would have prevented.
- If you subscribe as a business customer, Coiaca is not liable for loss of profit or indirect damage, and its total liability is limited to what you paid in the 12 months before the event.
- None of this excludes liability for wilful misconduct or gross negligence, for personal injury, or consumer rights that the law does not allow to be limited.
15. Assignment
We may assign the contract to a person or company that continues to provide the service on equivalent terms, notifying you at least 30 days in advance. If you do not agree, you can cancel without penalty and, if you have a yearly plan, we will refund the proportional part of the remaining period.
16. Applicable law and complaints
Spanish law applies.
- Consumers: you may go to the courts of your place of residence, and the choice of Spanish law does not deprive you of the protection of the mandatory rules of your country of residence.
- Business customers: disputes are submitted to the courts of Madrid.
Before making a claim, write to us at support@coiaca.com: we will try to resolve it. Coiaca does not participate in the Spanish Consumer Arbitration System, but this does not limit your right to complain to consumer authorities or the courts.
17. Language and partial invalidity
These terms are published in Spanish and English. If you are a consumer, you may rely on the version in the language in which you subscribed; in other cases, if there is a discrepancy, the Spanish version prevails. If any clause is declared void, the rest remains in force.